Refund & Return Policy

International WingTsun Association (“IWTA”) Last updated: 2026-08-01

This Policy explains your options for returns, exchanges, and refunds for Products purchased through our online Shop. Nothing in this Policy affects your non-excludable statutory rights under applicable consumer protection law.

1. Change of Mind

You may request a return within 30 days of receiving your order, provided the item is unused, unopened (for books, undamaged and in original packaging), and in its original condition, subject to the exclusions in Section 3.
Change-of-mind returns are at your own cost for return shipping, unless the item was faulty or incorrectly shipped by us.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 30 days of delivery at info.iwtahk@gmail.com with your order number and photos of the issue.
Where photographic or physical evidence confirms that a product was defective or damaged prior to delivery (e.g. a manufacturing fault, or damage that occurred in transit), we will provide a replacement, exchange, or full refund (including original shipping cost), at our discretion. This does not cover damage occurring after delivery, including damage resulting from incorrect sizing, forced fitting, misuse, or normal wear.

3. Non-Returnable Items

The following items cannot be returned unless faulty:

Opened or damaged books.
Worn, washed, or altered clothing.
Opened protective or hygiene equipment worn against the skin (e.g. mouthguards, groin guards, gloves, wraps) once removed from original packaging.
Custom-made or personalized items (e.g. custom embroidered uniforms, engraved or personalized weapons/equipment).
Weapons and hard training equipment (e.g. staffs, knives, swords, etc) once dispatched, except where faulty or incorrectly supplied - please contact us before ordering if you are unsure whether an item can be shipped to your location, as some couriers and jurisdictions restrict shipment or return of these items.
Sale/clearance items marked as final sale (if applicable).

3a. Clothing sizing Exchanges

If a uniform or other apparel item does not fit, please contact us within 30 days, the IWTA can extend the return window to 365 days for an in person size exchange, provided the item is unworn, unwashed, and unaltered. This exchange path is separate from the change-of-mind process in Section 1.
For uniform or other apparel items that do not fit and were purchased and shipped internationally, please contact us within 30 days, provided the item is unworn, unwashed, and unaltered, the IWTA can extend the return window to 365 days, and you may return it to us at your own cost of return shipping.
If the item was faulty or incorrectly shipped by us please refer to Section 2.

4. How to Request a Return

Email info.iwtahk@gmail.com with your order number, reason for return, and (if applicable) photos.
We will confirm whether your return is approved and provide return instructions.
Please do not send items back without prior approval, as unapproved returns may not be processed.

5. Refunds

Approved refunds are issued to the original payment method via our payment processor. Please allow 5-10 business days for the refund to appear, depending on your bank or payment provider’s processing times.
Original shipping fees are refunded only where the return is due to our error or a faulty item.
Any customs duties or import taxes paid are non-refundable by IWTA and must be reclaimed, if possible, through your local customs authority.

6. International Orders

International customers are responsible for return shipping costs for change-of-mind returns, unless local law states otherwise (see below).
We recommend using a trackable, insured shipping method for returns. IWTA is not responsible for returned items that are lost, damaged, or undelivered in transit, and reserves the right to decline a refund where a returned item cannot be confirmed as received.

Hong Kong customers: Hong Kong does not have a general statutory cooling-off or change-of-mind return right. Your return options are governed by Sections 1 to 5 of this Policy.

European Union customers: Under the EU Consumer Rights Directive, you have a legal right to withdraw from your purchase within 14 days of receiving your order, for any reason, without needing to justify it. This right exists regardless of the return window stated above and cannot be reduced by this Policy. You must inform us of your decision to withdraw within the 14 days; you then have a further 14 days to return the goods. You are responsible for return shipping costs unless the item is faulty. We will refund you (including standard delivery cost, but not any express delivery upgrade) within 14 days of receiving the returned goods or proof of return shipment.

Mainland China customers: Under Chinese e-commerce and consumer protection law, online purchases generally carry a 7-day “regret return” right for most goods (excluding custom-made, perishable, or opened digital/hygiene goods), where the customer pays return shipping unless the product is defective.

United States customers: There is generally no federal legal requirement for change-of-mind returns - your stated return window (Section 1) applies as your business policy, except where a specific state law provides otherwise.

7. Order Cancellations Before Shipping

If you wish to cancel an order before it has shipped, contact us as soon as possible at info.iwtahk@gmail.com. If the order has not yet been dispatched, we will cancel it and issue a full refund.

8. Contact Us

Online orders, returns, and refunds: info.iwtahk@gmail.com

General enquiries: Angela Ngai / Office Manager info.iwtahk@gmail.com (online shop related questions) iwtahk@gmail.com Office: Leung’s Publications, Flat C, 4/F, Chak Fung House, 440-442 Nathan Rd, Yau Ma Tei, Kowloon, Hong Kong SAR, China Gym: International WingTsun Association, 1/F Rear, Tang’s Mansion, 438 Nathan Road, Yau Ma Tei, Kowloon, Hong Kong SAR, China